Reviews from Clients

Absolutely lovely and caring ladies, treated mum with respect and kindness. Took their time to get to know us and what we wanted from the service. Also very supportive and went above and beyond to help me.

Really good all-round service, going the extra mile whenever needed!
My parents wouldn't be the easiest clients to please or care for but they feel very happy with the service they have been receiving for well over a year.and a half which has helped them remain semi independent and able to stay together in their own home.
Thank you to all the team, really couldn't have managed without you!
Best to you all and keep up the great work you all do!

I wanted to send a short email regarding a member of your staff, Steff.

On Friday I feel she has been a true advocate for your service, she went above and beyond today for one of her clients.
This lady was without electricity for many hours, Steff was focused on reaching out to neighbours and making sure she coordinated support in the absence of the customers son's.
Steff was still checking in with me 12 hrs later to make sure June was okay and update me on the electricity situation.
She is a true credit to your company and I thank her for her kindness towards my neighbour. People like steff make the world a better place.
Kind regards

Somewhat belatedly, I wanted to express my deep appreciation for the excellent care provided by Avoston staff to my late father, Mr Roger, during his final illness in November last year.
The daily visits by the carers, who were delightfully kind, cheerful and professional, were a great practical help and comfort to us as we sought to manage his declining health before he entered the hospice.
Please thank the staff involved on our behalf if possible,
Many thanks again and best wishes,

Avoston care supported my father. I found the team to be caring and flexible. Carers were able to gauge and advise on situations in the home in a professional manner.
My father went from being reluctant to allow any support to actively looking forward to the arrival of carers. We had open communication and it was easy to get feedback. I would recommend.

Both my parent have required additional help over the past couple of years due to their age and having dementia. During this time we have used Avoston for their needs.
All the carers and staff have been very helpful, happy and have looked after my parents perfectly sometimes at very short notice.
Even though my parents can be very stubborn at times the carers have been able to adapt and assist all the while giving them respect and kindness.

Staff are friendly and helpful, nothing is too much hassle, and I am treated as an individual not just a case number, and to have a named carer is of Great help to me, as I have trust issues of I need extra support they are there for me.

The absolute only disappointment about Avoston is that they don't cover a bigger geographic area!
In late December my grandparents health took a turn, they weren't coping, and we needed to mobilise a care plan as fast as possible.
Within 4 hours the manager came out to do an assessment, and by the next day the care plan started.
The team are respectful, kind and friendly!
Sadly they couldn't manage at home any longer and we had to move them closer to family, with plans to move them into an on site annex soo .
I just wish the manager and the team covered our new area!
Thank you all!

My wife received experienced care in a professional, sensitive way, always put first for her personal needs. The staff were aware just how much my wife enjoyed their visits to our home. The routine my wife needed was carefully implemented on a daily basis and met all her needs. On a routine day, the staff would arrive on time and complete all of their duties to a very high standard. It was quite obvious that the staff received regular updated training.

As you know, my mother passed away yesterday.
I wanted to write to say thank you for all the time and effort you and your team have put into caring for her. While I do understand that you run a business, I have been so impressed with the care and attention from you and the carers who have been looking after mum, and dad, over the last few months.
I was really impressed with how you all fought for them with the clinic, and kept us updated all the time. The whole team made this a really good experience in a really difficult time.
All the carers were very professional and kind, but I would like to say a particular thank you to Charlie. She was always so prepared to go the extra mile and was really lovely to mum and so helpful to us.
Thank you all for helping my parents' last few months to be so comfortable and for us to feel that they were being looked after so well.
As we reach the end of this chapter, I would like you to know that you have exceeded my expectations, and I am so pleased that we found you when we needed some help early on in the year.

The lady, right from the onset was kind, professional, knowledgeable but most all caring. Her understanding of issues dealing with the elderly was second to none.
Always contactable and delivered exceptional care. Great communication skills.

To the Avoston Ltd Staff
We want to extend our deepest gratitude for the care and kindness you provided our father during his time with you. Your unwavering commitment to his comfort, well-being, and security meant the world to our family. Every gesture, from the attentive care to the warm smiles and reassuring words, made a significant difference in his daily life. Your compassionate and dedicated approach not only met his needs but also brought him immense comfort. It was evident that each of you went above and beyond-whether through personalised attention, thoughtful conversations, or simply creating an environment of trust and security. Knowing that he was cared for by such a committed team brought us great peace of mind.
Thank you for treating him with dignity, respect, and genuine compassion. Your hard work and empathy have left an indelible mark on our hearts, and we will always be grateful for the outstanding care you provided.
With sincere thanks,